Privacy Policy for Hyd Tech

Hyd-Tech Ltd is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, or submit information through our website forms.

Hyd-Tech Ltd is a hydraulic and mechanical engineering support company.

Company name: Hyd-Tech Ltd
Email: projects@hyd-tech.co.uk
Phone: +44 (0) 7917 131272
Website: hyd-tech.co.uk
Registered office: 75 Glaisdale Road, Guisborough, TS14 8DF
Company number: 15113458

For the purposes of data protection law, Hyd-Tech Ltd is the data controller of your personal data.

We may collect and process the following personal data:

• Your name
   
• Your email address
   
• Your phone number
   
• Any information you include in a contact form or message
   
• Any files or attachments you choose to upload through the website
   
• Technical information such as IP address, browser type, device type and website usage data
   
• Cookie and analytics data relating to how visitors use the website
   

We collect personal data when:

• You complete and submit a contact form on our website
   
• You contact us by email or phone
   
• You upload files or attachments through the website
   
• You browse and interact with the website
   
• You accept cookies through the website cookie banner
   

Our website may also use Google reCAPTCHA to help prevent spam and abuse on website forms. This service may collect information such as your IP address and browsing behaviour to determine whether a visitor is a real person. The site currently states that the contact form is protected by reCAPTCHA and that Google’s Privacy Policy and Terms apply. 

We use personal data to:

• Respond to enquiries
   
• Provide quotations, information or support you request
   
• Communicate with you about our services
   
• Review attachments or project information you send to us
   
• Improve our website and user experience
   
• Monitor website traffic and performance
   
• Protect the website against spam, misuse and malicious activity
   
• Meet legal, regulatory or contractual obligations
   

We only use your information where we have a lawful basis to do so.

Under UK data protection law, we rely on one or more of the following lawful bases:

• Legitimate interests
  To operate our business, respond to enquiries, improve our website and provide information about our services.
   
• Contract
  Where processing is necessary in order to take steps at your request before entering into a contract, or to perform a contract with you.
   
• Legal obligation
  Where we need to process personal data to comply with legal or regulatory requirements.
   
• Consent
  Where you have given consent, such as for certain cookies or optional communications.
   

Our website uses cookies. The live site currently states that cookies are used to analyse website traffic and optimise website experience, and that accepted data is aggregated with other user data. 

Cookies are small text files placed on your device when you visit a website. They help websites work properly and can also provide information about how visitors use the site.

We may use cookies to:

• Understand how visitors use our website
   
• Improve website performance and usability
   
• Support website security and functionality
   

You can usually control or disable cookies through your browser settings. Please note that disabling cookies may affect how parts of the website function.

If you use a cookie banner that allows users to accept or decline non-essential cookies, make sure the site is configured to match that. There’s no point having a banner if the website ignores it and carries on regardless, which is a very human kind of system.

We do not sell your personal data.

We may share your information with trusted third parties where necessary to operate the website or provide services, including:

• Website hosting or website platform providers
   
• Email and IT service providers
   
• Analytics or anti-spam/security providers
   
• Professional advisers where required
   
• Legal or regulatory authorities where required by law
   

Where third-party providers process personal data on our behalf, we take reasonable steps to ensure they handle it securely and lawfully.

Some third-party website or software providers may process personal data outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection law.

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to:

• Respond to enquiries
   
• Manage business relationships
   
• Maintain records
   
• Meet legal, tax or regulatory obligations
   
• Resolve disputes and enforce our rights
   

Enquiry data that does not lead to a business relationship will generally be kept only for as long as necessary to deal with the enquiry and for a reasonable follow-up period.

If you want a tighter retention line, use something like:
“We typically retain general enquiry data for up to 12 months unless a longer retention period is required for legal, contractual or operational reasons.”

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we take appropriate steps to protect your data, we cannot guarantee absolute security.

Under UK data protection law, you may have the right to:

• Request access to the personal data we hold about you
   
• Request correction of inaccurate or incomplete data
   
• Request erasure of your personal data in certain circumstances
   
• Request restriction of processing in certain circumstances
   
• Object to processing based on legitimate interests
   
• Request transfer of your data in certain circumstances
   
• Withdraw consent where processing is based on consent
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise any of these rights, please contact us using the details below.

Our website may contain links to third-party websites, including external platforms such as LinkedIn or Google services. We are not responsible for the privacy practices or content of third-party websites. You should read their privacy policies separately before submitting personal data to them.

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Hyd-Tech Ltd
Email: projects@hyd-tech.co.uk
Phone: +44 (0) 7917 131272
Address: [Insert registered office address]

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or data handling practices. Any updates will be posted on this page and the revised policy will take effect from the date shown at the top.